Returns PolicyUpdated 2 months ago

We hope you’re totally obsessed with your Black Finch piece. If something isn’t quite right, here’s how we can help:

• We offer store credit or exchange for eligible items returned within 14 days of receiving your order.
  
• Items must be unworn, in original condition, and returned with all original packaging.
  
• To initiate a return, email [email protected] with your order number and reason for return.
  
• Store credit will be valid for 3 years

Return shipping is the client’s responsibility. We recommend using a tracked and insured service.

Not Eligible for Return or Exchange:

• Custom made or heirloom redesigns
• Made-to-order pieces
• Items that have been worn or damaged after purchase
• Gift vouchers

We work closely with you during the design process to ensure custom pieces are perfect, which is why we cannot offer refunds or exchanges for those creations.