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Please allow time for:<ul><li dir="ltr">Your bank to process the transaction</li><li dir="ltr">Your credit card provider to post the refund</li></ul>If you&#x2019;ve followed these steps and still haven&#x2019;t received your refund, reach out to us at hello@blackfinch.com.au &#x2014; we&#x2019;ll be happy to assist.

Please allow time for:. If you’ve followed these steps and still haven’t received your refund, reach out to us at hello@blackfinch.com.au — we’ll be happy to assist.

Waiting On a Refund?

Returns & Exchanges

About Us

Our Values

Our Workshop & Flagship Location

Discover Black Finch

The Custom Design Process

The Heirloom Redesign Process

Minimum Spends

How to Prepare For Your Design Consultation

Can You Repurpose My Gemstones Into a Custom Piece?

Would You Work With a Stone I Purchased?

Can I Provide The Metal?

How Long Is My Quote Valid?

What Happens If I Don’t Proceed With My Design?

What Happens After I Make A Payment?

Why Does Custom Jewellery Take 8–12 Weeks?

Interstate & International Clients

Custom Design Services

Full Terms & Conditions

Is Shipping My Gold Secure?

What Can I Recycle?

My Piece Is Sentimental, Is It Possible To Re-use The Gold Itself?

How Long Does The Process Take?

Store Credit Terms

How Do I Submit My Jewellery For Assessment?

Gold Swap Initiative

How We Work

How Long Is The Production Process?

Where Is Your Jewellery Made?

Workshop & Production

What Materials Do You Use?

What Does Recycled Gold Mean?

Do You Work With Lab-Grown Gemstones?

What Is The Difference Between White Gold And Platinum?

What Is The Difference Between 9kt And 18kt Gold?

What to Consider When Choosing Between 9kt and 18kt Gold

Materials

Shipping Costs & Timeframes

In-Store Collection

Fulfilment Timelines

Shipping Insurance

International Duties & Taxes

Return Shipping

Shipping & Delivery

Product Imagery

Customisations

Do You Offer Gift Vouchers?

Do You Offer Gift Wrapping?

Do You Offer Engraving?

I’ve Noticed Price Shifts Across Your Online Collection. Why?

What’s the difference between Custom, Made to Order, One-of-a-Kind, and Heirloom?

Can You Remake a Sold Out Piece?

Why Don’t You Carry Lots Of Stock?

Orders & Online Store

Returns Policy

Faulty Items

Payment Options

Payment for Custom Pieces

Commitment Bond

Payment

Jewellery Do’s & Don’ts

How Should I Store My Jewellery

Home Care & Cleaning

Complimentary Maintenance Service

In-Store Cleaning

Care Guide

Signs Your Jewellery May Need Servicing

Repair Services

What Is Wear and Tear?

Is My Black Finch Piece Under Warranty?

What Is Not Considered a Manufacturing Fault?

Repairs & Warranty

Tips on Finding the Right Ring Size

Ring Size Considerations

Complimentary Resize

How Long Will a Resize Take?

Bracelet & Necklace Sizing Guide

Sizing

Should I Insure My Jewellery?

Updating Your Valuation

Insurance & Valuations

Get in Touch

Book an Appointment

Career Opportunities

Press & Media Inquiries

Contact & Support

Waiting On a Refund?Updated 2 months ago