1. Eligibility. 2. Enquiry & Submission. 3. Holding Agreement. 4. Shipping & Insurance. 5. Gemstones & Non-Gold Materials. 6. Assessment & Valuation. 7. Acceptance & Cooling-Off Period. 8. Store Credit. 9. Limitation of Liability

1. Eligibility<ul><li dir="ltr" style="font-size: 14px; font-family: Inter;">Participation is open to individuals aged 18 years or older, residing in Australia.</li><li dir="ltr" style="font-size: 14px; font-family: Inter;">We accept solid gold jewellery of 9kt or higher (yellow, rose, or white) and platinum.</li><li dir="ltr" style="font-size: 14px; font-family: Inter;">We do not accept plated, filled, vermeil, or non-solid precious metals.</li></ul>2. Enquiry &amp; Submission<ul><li style="font-size: 14px; font-family: Inter;">Please start your request by completing the Gold Swap Form on our website or physically in-store, providing accurate contact details and a clear image of your items.</li><li style="font-size: 14px; font-family: Inter;">Customers must agree to these Terms &amp; Conditions before handing over items to be assessed.</li><li style="font-size: 14px; font-family: Inter;">A Holding Agreement must be signed before items are accepted.</li></ul>3. Holding Agreement<ul><li style="font-size: 14px; font-family: Inter;">Black Finch will hold submitted items for a maximum of&#xA0;6 months&#xA0;from the date of receipt.</li><li style="font-size: 14px; font-family: Inter;">During this period, Black Finch will make reasonable attempts to contact the customer. If the customer ceases communication, items will be returned via post to the address last provided.</li><li style="font-size: 14px; font-family: Inter;">Return of Items: Where practicable, Black Finch will attempt to return the items to the customer&#x2019;s last known address by tracked delivery. The customer will be responsible for any return postage or courier fees.</li><li style="font-size: 14px; font-family: Inter;">Undeliverable Returns: If the items cannot be delivered (for example, due to incorrect address details, non-collection, or refusal of delivery), Black Finch will notify the customer and hold the items for a further 30 days.</li><li style="font-size: 14px; font-family: Inter;">Final Disposal: After the additional 30-day period, if no arrangements are made, Black Finch reserves the right to treat the items as unclaimed goods under Victorian law and may dispose of or recycle them without further liability to the customer.</li><li style="font-size: 14px; font-family: Inter;">Black Finch will not be responsible for any loss arising from unclaimed, refused, or undeliverable items once the holding and notice periods have lapsed.</li></ul>4. Shipping &amp; Insurance<ul><li style="font-size: 14px; font-family: Inter;">Where pre-paid shipping is provided by Black Finch, parcels will be sent via an insured and tracked Australia Post service.</li><li style="font-size: 14px; font-family: Inter;">Black Finch arranges insurance coverage for items in transit up to a maximum value of AUD $5,000.</li><li style="font-size: 14px; font-family: Inter;">Customers acknowledge that any loss or damage above this amount is at their own risk.</li><li style="font-size: 14px; font-family: Inter;">Customers may choose to arrange their own delivery and insurance at their own cost.</li></ul>5. Gemstones &amp; Non-Gold Materials<ul><li style="font-size: 14px; font-family: Inter;">Precious Gemstones: Extraction can be attempted if requested, but Black Finch does not guarantee safe removal. Customers acknowledge that stones are likely to fracture, chip, or be damaged.</li><li style="font-size: 14px; font-family: Inter;">Non-Precious Gemstones / Non-Gold Components: These will not be extracted and will be refined along with the gold.&#xA0;</li><li style="font-size: 14px; font-family: Inter;">Customers wishing to retain gemstones and exchange gold for credit are encouraged to book in a consultation for an heirloom custom redesign.&#xA0;</li></ul>6. Assessment &amp; Valuation<ul><li style="font-size: 14px; font-family: Inter;">Gold items are tested for purity and weight.</li><li style="font-size: 14px; font-family: Inter;">Customers will receive a credit offer and exchange agreement within 7 business days of Black Finch receiving their items.</li><li style="font-size: 14px; font-family: Inter;">Offers are calculated based on the daily gold market rate, therefore credit offers remain valid for 7 days. After expiry, a new quote will be required.&#xA0;</li></ul>7. Acceptance &amp; Cooling-Off Period<ul><li style="font-size: 14px; font-family: Inter;">Once the Exchange Offer Agreement is signed and after a 7 day cooling off period has passed, items are deemed non-returnable.</li><li style="font-size: 14px; font-family: Inter;">A 7-day cooling-off period applies after acceptance. During this time:<ul style="font-size: initial; font-family: initial;"><li style="font-size: 14px; font-family: Inter;">Customers may withdraw their acceptance by written notice.</li><li style="font-size: 14px; font-family: Inter;">If withdrawn, items will be returned to the customer by tracked delivery at their expense.</li></ul></li><li style="font-size: 14px; font-family: Inter;">After the cooling-off period, the items will be refined and cannot be reclaimed.</li></ul>8. Store Credit<ul><li style="font-size: 14px; font-family: Inter;">Upon acceptance, customers receive a digital store credit valid for 3 years from the date of issue.</li><li style="font-size: 14px; font-family: Inter;">Store credit may be redeemed online, in-store, or put toward a custom design service.</li><li style="font-size: 14px; font-family: Inter;">Store credit is non-refundable and cannot be exchanged for cash.</li></ul>9. Limitation of Liability<ul><li dir="ltr" style="font-size: 14px; font-family: Inter;">Customers are responsible for ensuring items are packaged securely when shipping.</li><li dir="ltr" style="font-size: 14px; font-family: Inter;">Black Finch is not liable for loss or damage caused by third-party couriers beyond the insured amount specified in Section 4.</li><li dir="ltr" style="font-size: 14px; font-family: Inter;">To the fullest extent permitted by law, Black Finch&#x2019;s liability is limited to the store credit value issued to the customer.</li><li dir="ltr" style="font-size: 14px; font-family: Inter;">If shipping gold to Black Finch Jewellery, customers are encouraged to retain records of their shipped items and follow the photo tips outlined on the Gold Swap Request form.</li></ul>

Full Terms & Conditions

Sending valuables can feel daunting, but rest assured that all shipments are fully insured up to AUD $5,000 through Australia Post and can be tracked by both you and our team. For extra peace of mind, we request you to photograph your pieces and incl

Sending valuables can feel daunting, but rest assured that all shipments are fully insured up to AUD $5,000 through Australia Post and can be tracked by both you and our team.&#xA0;For extra peace of mind, we request you to photograph your pieces and including these images with your Gold Swap Request submission.

Is Shipping My Gold Secure?

We currently accept only solid platinum or gold jewellery, 9kt or higher, in yellow, rose, or white gold. We’re unable to accept other metals such as gold-plated, gold-filled, or vermeil pieces. To check the purity of your jewellery, look for a stamp

We currently accept only solid platinum or gold jewellery, 9kt or higher, in yellow, rose, or white gold.We&#x2019;re unable to accept other metals such as gold-plated, gold-filled, or vermeil pieces.To check the purity of your jewellery, look for a stamped hallmark usually found inside rings or on the backs of clasps for earrings and necklaces. These will typically read 375 (9kt gold), 750 (18kt gold), 925 (sterling silver), or PT (platinum). If you&#x2019;re still unsure, you&#x2019;re welcome to send your jewellery in and our team will perform a purity assessment for you.We can also accept jewellery that contains stones; however, please note that the stones themselves cannot be salvaged.

What Can I Recycle?

Unfortunately not. We’re not able to re-purpose the exact gold from your original piece into a new one. This is because when jewellery is melted down, trace alloys, solder, and impurities from previous repairs or wear can compromise the structural in

Unfortunately not. We&#x2019;re not able to re-purpose the exact gold from your original piece into a new one. This is because when jewellery is melted down, trace alloys, solder, and impurities from previous repairs or wear can compromise the structural integrity of the new piece. To ensure strength, durability, and colour consistency, the refining process involves melting and recycling gold in larger batches where it is purified and re-alloyed to industry standards.While your specific gold cannot be directly transformed, it is still honoured through our Gold Swap program. Your jewellery is sustainably recycled, and you&#x2019;ll receive store credit to put towards a new Black Finch piece. Many of our dear clients find this a meaningful way to carry the sentiment of their original jewel forward into something new.

My Piece Is Sentimental, Is It Possible To Re-use The Gold Itself?

Once we receive your gold, the assessment and valuation process may take up to 14 days. A Black Finch team member will then email you with a quote and agreement form, which will remain valid for 10 days. After this time, a new quote will be required,

<article tabindex="-1" dir="auto" data-turn-id="request-68d22cd4-35e0-8332-86fa-2ecc3c4b404d-1" data-testid="conversation-turn-14" data-scroll-anchor="true" data-turn="assistant" id="isPasted">Once we receive your gold, the assessment and valuation process may take up to 14&#xA0;days.</article>A Black Finch team member will then email you with a quote and agreement form, which will remain valid for 10 days. After this time, a new quote will be required, as the value of gold fluctuates daily with market conditions.Once your agreement is confirmed, your store credit will be issued within 48 hours and often on the very same day.

How Long Does The Process Take?

Your store credit will be issued to your online account and will remain valid for three years from the date of issue. If you’d like to gift your store credit to someone else, simply get in touch with our team and we’ll arrange the transfer. Store cre

Your store credit will be issued to your online account and will remain valid for three years from the date of issue.If you&#x2019;d like to gift your store credit to someone else, simply get in touch with our team and we&#x2019;ll arrange the transfer.Store credit can be used towards any Black Finch piece, whether purchased online or in-store, and may also be applied to a custom design service invoice.

Store Credit Terms

Please complete our online form to begin. We will ask you for your details, a clear image of what you would like to hand over for valuing, and your preferred delivery method. You can either book your appointment to drop your items to our Collingwood

Please complete our&#xA0;<a href="https://www.blackfinch.com.au/pages/gold-swap-program" style="text-decoration:none;">online form</a>&#xA0;to begin. We will ask you for your details, a clear image of what you would like to hand over for valuing, and your preferred delivery method. You can either book your appointment to drop your items to our Collingwood Flagship, or securely mail it to us using a pre-paid shipping label provided by us.&#xA0; We will send you a confirmation once we have received your items. Please wait 7 business days to receive your credit quote, while our jewellers document your items, verify the metal content and weight.&#xA0;

How Do I Submit My Jewellery For Assessment?

Need assistance? We’re here to help. How to reach us for inquiries, press, or career opportunities.

Test

Test 2

blackfinch

Everything you need to know about trading your pre-loved solid gold for Black Finch store credit.

Gold Swap Initiative

About Us

Our Values

Our Workshop & Flagship Location

Discover Black Finch

The Custom Design Process

The Heirloom Redesign Process

Minimum Spends

How to Prepare For Your Design Consultation