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Find answers to your Black Finch jewellery questions. Explore our Help Centre for details on custom designs, consultations, order tracking, shipping, repairs, returns, and sustainability. Need assistance? Contact us today.

Black Finch Help Centre | Custom Jewellery Support & FAQs

About Us

Our Values

Our Workshop & Flagship Location

Discover Black Finch

The Custom Design Process

The Heirloom Redesign Process

Minimum Spends

How to Prepare For Your Design Consultation

Can You Repurpose My Gemstones Into a Custom Piece?

Would You Work With a Stone I Purchased?

Can I Provide The Metal?

How Long Is My Quote Valid?

What Happens If I Don’t Proceed With My Design?

What Happens After I Make A Payment?

Why Does Custom Jewellery Take 8–12 Weeks?

Interstate & International Clients

Custom Design Services

Full Terms & Conditions

Is Shipping My Gold Secure?

What Can I Recycle?

My Piece Is Sentimental, Is It Possible To Re-use The Gold Itself?

How Long Does The Process Take?

Store Credit Terms

How Do I Submit My Jewellery For Assessment?

Gold Swap Initiative

How We Work

How Long Is The Production Process?

Where Is Your Jewellery Made?

Workshop & Production

What Materials Do You Use?

What Does Recycled Gold Mean?

Do You Work With Lab-Grown Gemstones?

What Is The Difference Between White Gold And Platinum?

What Is The Difference Between 9kt And 18kt Gold?

What to Consider When Choosing Between 9kt and 18kt Gold

Materials

Shipping Costs & Timeframes

In-Store Collection

Fulfilment Timelines

Shipping Insurance

International Duties & Taxes

Return Shipping

Shipping & Delivery

Product Imagery

Customisations

Do You Offer Gift Vouchers?

Do You Offer Gift Wrapping?

Do You Offer Engraving?

I’ve Noticed Price Shifts Across Your Online Collection. Why?

What’s the difference between Custom, Made to Order, One-of-a-Kind, and Heirloom?

Can You Remake a Sold Out Piece?

Why Don’t You Carry Lots Of Stock?

Orders & Online Store

Returns Policy

Waiting On a Refund?

Faulty Items

Returns & Exchanges

Payment Options

Payment for Custom Pieces

Commitment Bond

Payment

Jewellery Do’s & Don’ts

How Should I Store My Jewellery

Home Care & Cleaning

Complimentary Maintenance Service

In-Store Cleaning

Care Guide

Signs Your Jewellery May Need Servicing

Repair Services

What Is Wear and Tear?

Is My Black Finch Piece Under Warranty?

What Is Not Considered a Manufacturing Fault?

Repairs & Warranty

Tips on Finding the Right Ring Size

Ring Size Considerations

Complimentary Resize

How Long Will a Resize Take?

Bracelet & Necklace Sizing Guide

Sizing

Should I Insure My Jewellery?

Updating Your Valuation

Insurance & Valuations

Get in Touch

Book an Appointment

Career Opportunities

Press & Media Inquiries

Contact & Support

Begin your journey with us
An introduction to our ethos, craftsmanship, and bespoke jewellery offerings.

Learn about our design services and how we bring your vision to life through our personalised consultation process.

Everything you need to know about trading your pre-loved solid gold for Black Finch store credit.

Discover how our pieces are handcrafted in-house, production timelines, and what to expect once your custom design is underway.

Learn about the ethical materials we use in our fine jewellery.

All the details on local pickup, insured shipping, and international delivery — so your jewels arrive safely, wherever you are.

Learn about our return policy, exchanges, and what to do if something isn’t quite right with your Black Finch piece.

Explore our payment options, including deposits, Afterpay, and secure online checkout for local and international orders.

Keep your jewellery looking its best. Care tips, maintenance services, and how to ensure the perfect fit.

We offer a 12-month voluntary manufacturing warranty, exclusively to our own pieces. Discover more information on warranty and repairs here.

Find the perfect fit with our sizing tips, guides, and expert advice — whether you're gifting or choosing for yourself.

Discover how to insure your jewellery with confidence

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