Returns & Exchanges
Learn about our return policy, exchanges, and what to do if something isn’t quite right with your Black Finch piece.
Returns Policy
We hope you’re totally obsessed with your Black Finch piece. If something isn’t quite right, here’s how we can help:. Return shipping is the client’s responsibility. We recommend using a tracked and insured service. Not Eligible for Return or Exchang
Waiting On a Refund?
Please allow time for:. If you’ve followed these steps and still haven’t received your refund, reach out to us at [email protected] — we’ll be happy to assist.
Faulty Items
If you believe your piece has a manufacturing fault, please get in touch at [email protected] with photographs and a description of the issue. If confirmed, we’ll arrange a repair, replacement, or refund. Refunds will be processed to your origi