Orders & Online Store
Product Imagery
We take great care to ensure our product imagery reflects the true scale, finish, and colour of each piece. Listings include detailed measurements, lifestyle photos, and videos captured in natural light to help you see the piece clearly from all angl
Customisations
If you’re in love with a piece from our current collection but want to make it distinctly yours, we can often customise it to suit your preferences. Customisations include metal (9kt, 14kt, 18kt yellow, rose or white gold, or platinum), carat weight,
Do You Offer Gift Vouchers?
Yes! We offer both digital and physical gift card which can be purchased online or in-store:. Digital: We’ll deliver it straight to your recipient’s inbox at a selected day of your choosing. Physical: A lilac letter-pressed voucher accompanied by a h
Do You Offer Gift Wrapping?
While we don’t offer additional wrapping, all Black Finch pieces are beautifully packaged with care and intention. We’re also happy to include a handwritten note to the gift recipient with your order - just leave a message at checkout or email us at
Do You Offer Engraving?
Yes — engraving is available on many of our designs. If you’d like to personalise your piece, speak to your consultant or email us to learn more about pricing and availability.
I’ve Noticed Price Shifts Across Your Online Collection. Why?
Like many in the industry, we’ve experienced a significant rise in the cost of gold. We’ve absorbed as much of this increase as possible while maintaining our high standards of quality, sustainability, and craft. Thank you for your understanding and
What’s the difference between Custom, Made to Order, One-of-a-Kind, and Heirloom?
Custom: designed with you, from scratch, around your story and stone selection. Made to Order: recreates a signature design with your chosen metal and a newly sourced stone. One-of-a-Kind: a singular piece built around rare stones, cannot be repeated
Can You Remake a Sold Out Piece?
Sometimes yes, sometimes no, and we’ll always be transparent. If a design is Made-to-Order, we can usually recreate it in your chosen metal and source a stone as close as possible in colour and character. Natural gemstones vary, so your piece will ne
Why Don’t You Carry Lots Of Stock?
We’re not a mass-production business, and we don’t want to be. Holding large amounts of stock often means overproducing, tying up precious materials, and making “just in case” jewellery. That’s not our style. Instead, we work in small runs, one-off p