Repairs & Warranty
We offer a 12-month voluntary manufacturing warranty, exclusively to our own pieces. Discover more information on warranty and repairs here.
Signs Your Jewellery May Need Servicing
If your stones feel loose or are rattling, or the claws are catching on fabric and feel rough- it’s time to bring your piece in for a service. In the meantime, we would advise you to stop wearing your piece to prevent the worst case scenario of losin
Repair Services
If your Black Finch piece ever needs repair, please submit a request via our bookings page. We will ask you for:. Once we receive your piece, our team will conduct an assessment and provide you with a more accurate timeframe along with a quote. Most
What Is Wear and Tear?
At Black Finch, every piece is thoughtfully handcrafted to be worn and loved for years to come. However, like all fine jewellery, our pieces are not immune to the natural effects of daily wear. Understanding what qualifies as wear and tear helps ensu
Is My Black Finch Piece Under Warranty?
Yes. All Black Finch pieces are covered by a 12-month voluntary manufacturer’s warranty, which protects against any faults related to craftsmanship or materials. If a manufacturing fault is identified within this period, we will repair your piece at
What Is Not Considered a Manufacturing Fault?
Our 12-month warranty covers manufacturing faults only. To help clarify what falls outside this coverage, here are examples of issues that are not considered manufacturing faults and therefore not covered under warranty:. All Black Finch pieces are h